Evolve Equipment Management

Reviews about Evolve Equipment Management

• Kevin Danher

  17.01.2018
  ★ ☆ ☆ ☆ ☆
  My printer won't recognise the replacement black cartridge I paid $65 for from Officeworks. I rang Brother customer care and after 30 minutes on the phone I was directed to contact my local Brother repair centre here in Cairns (Evolve).
  
  Evolve insisted on a new set of inks be supplied by me before they would do a warranty repair on my Brother printer.
  
  Given that a new set of inks cost more than I paid for the printer and in Brothers own terms and conditions they state that consumables are not covered by their warranty, I refused to supply a new set of ink.
  
  Service Manager Grant refused to begin work as Brothers service agent here in Cairns until I did supply inks, directing me to Evolves terms and conditions he sent me in an email.
  
  I complained to Brother who, agreed to send a set to Grant at Evolve- that was 4 weeks ago.
  
  I'm still waiting for my warranty repair and haven't hear anything from Grant at Evolve or Brother yet as to the status of my repair.

About evolvecairns.com.au

Evolve Equipment Management

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